The 14-day right to return

• If the goods purchased are not suitable for you, you can return the goods within 14 days and the purchase price will be refunded (pursuant to subsection 2.6 of the general terms and conditions and the terms and conditions of placing orders in the online store).

• In order to return a product, draw up an application for withdrawal from the contract in a free format and e-mail it to Products can be returned to the factory of Respo Haagised AS in Tõrvandi or to the Peetri branch in Rae Parish.


• If the condition of the goods returned has deteriorated, the Buyer will be held liable for the deterioration of the value if the goods have been used in any other manner than what is required for checking the nature, features, and functioning thereof. In order to check the nature, features, and functioning of the goods, the buyer may only handle and use the goods in a manner which would be normally permitted in a store.

• The money will be refunded to the Buyer’s bank account immediately, but not later than 14 days after receipt of the Buyer’s application for withdrawal from the contract. Respo Haagised AS may refuse to refund the goods until they have received the goods which form the object of the sales contract or the buyer has provided proof of having returned the goods.